Last updated: 1 March 2026
This Refund Policy explains the terms and conditions under which Huzzah Labs Limited ("Company", "HYPX", "we", "us", or "our") may issue refunds for subscription fees and other charges related to the HYPX platform and services ("Services").
HYPX operates on a subscription-based Software-as-a-Service (SaaS) model. We provide non-custodial trading automation software, not financial services, investment advice, or custodial services. This Policy should be read in conjunction with our Terms of Service.
By subscribing to the Services, you acknowledge and agree to the terms outlined in this Refund Policy.
HYPX offers subscription plans on a monthly or annual basis. Subscription fees grant you access to the Services for the duration of the billing period. Key details include:
All subscription fees are stated in U.S. Dollars (USD) or other supported currencies, and are non-refundable except as explicitly outlined in this Policy.
We offer a 7-day free trial to new users who have not previously subscribed to HYPX. During the trial period:
Trial eligibility: Free trials are limited to one per user and may not be combined with other promotions. We reserve the right to verify eligibility and revoke trial access if abuse or fraud is detected (e.g., creating multiple accounts to access repeated trials).
You may cancel your subscription at any time through your account settings or by contacting our support team at support@hypx.app.
When you cancel your subscription:
Example: If you are on a monthly plan that renews on the 15th of each month and you cancel on the 5th, you will retain access until the 15th, but will not be charged on the next renewal date.
If you request immediate termination of your account (rather than cancelling at the end of the billing period), access to the Services will be revoked immediately. No refund will be issued for any unused portion of the subscription period, except as outlined in Section 5.
Subscription fees are generally non-refundable. However, we may issue refunds in the following limited circumstances:
We do not offer refunds for partial billing periods. If you cancel a monthly subscription midway through the month, you will not receive a refund for the remaining days. You will, however, retain access until the end of the billing period.
If you subscribe to an annual plan and cancel within 14 days of the initial charge, you may be eligible for a pro-rata refund based on the number of days remaining in the annual period.
Pro-rata calculation: Refund = (Annual fee ÷ 365) × (Days remaining in subscription period)
Example: If you paid $1,200 for an annual plan and cancel after 10 days, you would be refunded approximately $1,167 ((1200 ÷ 365) × 355 days remaining).
Important: This 14-day refund window applies only to the initial purchase of an annual plan. Renewals of annual plans are non-refundable after the renewal charge is processed.
If the Services experience significant downtime or technical failures that prevent you from using core features for an extended period, you may be eligible for a partial refund or service credit at our discretion. To request a refund on these grounds, you must contact support within 7 days of the incident.
Excluded outages: Refunds will not be issued for downtime caused by scheduled maintenance (with advance notice), third-party service providers (e.g., cryptocurrency exchanges, cloud infrastructure), force majeure events, or issues outside our reasonable control.
If you are charged in error (e.g., duplicate charge, incorrect amount, or charge after cancellation), please contact us immediately at support@hypx.app. We will investigate and issue a full refund if an error is confirmed.
We do not provide refunds for trading losses, market volatility, or poor trading performance. HYPX is a software tool that executes strategies based on your configuration. We are not responsible for:
Cryptocurrency trading involves substantial risk of loss. See our Risk Disclosure for full details. By using the Services, you acknowledge that you understand and accept these risks.
If your account is suspended or terminated for violations of our Acceptable Use Policy or Terms of Service, you are not eligible for a refund of any subscription fees or charges.
If you believe you are eligible for a refund under this Policy, please contact us as soon as possible:
Email: support@hypx.app
Subject Line: Refund Request - [Your Account Email]
Include the following information in your request:
Response time: We will review your request and respond within 5-7 business days. If approved, refunds will be processed within 5-10 business days to the original payment method.
Note: Refund requests submitted more than 30 days after the charge date may not be honored.
Approved refunds will be processed to the original payment method (credit card, debit card, or other payment provider) used for the subscription purchase.
We have no control over the speed at which your financial institution processes refunds. If you do not receive your refund within the expected timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.
If your original payment was made in a currency other than USD, the refund will be issued in the same currency. However, exchange rate fluctuations may result in slight differences between the original charge amount and the refund amount.
We strongly encourage you to contact us directly to resolve any billing or refund concerns before initiating a chargeback or payment dispute with your bank or payment provider.
If you initiate a chargeback without first contacting us:
Chargebacks should only be used as a last resort if we fail to respond to a legitimate refund request or in cases of unauthorized or fraudulent charges.
Initiating a chargeback for services you have received and used may be considered fraud. We reserve the right to pursue legal remedies, report fraudulent activity to payment networks, and ban users who abuse the chargeback process.
We reserve the right to change subscription pricing and plan features at any time. Pricing changes will not affect your current billing period. Changes will take effect at your next renewal date, and you will be notified in advance.
Grandfathered pricing: Existing subscribers may retain their current pricing for a limited time at our discretion. We are not obligated to honor legacy pricing indefinitely.
If you do not agree to new pricing, you may cancel your subscription before the renewal date to avoid the new charges.
All subscription fees are exclusive of applicable taxes (e.g., VAT, sales tax, GST), which will be added to your invoice based on your billing address and local tax regulations.
Refunds, if issued, will include any taxes paid. However, we are not responsible for tax implications of refunds in your jurisdiction. Please consult a tax professional if you have questions about the tax treatment of refunds.
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Huzzah Labs Limited
Email: support@hypx.app
Billing Inquiries: billing@hypx.app
We are committed to providing fair and transparent billing practices. If you believe there has been an error or have concerns about a charge, please reach out—we're here to help.
Last modified: 1 March 2026